Viet House - Taupo

Very expensive Vietnamese food that's not very authentic.

Cold need to put air curtain by door and heating in. Salads are all cold

Great food and service. The food came quick and was awesome.

Service was poor. Unacceptably poor. First of all, the front house staff impolitely greeted us upon arrival and requested us to wait outside in the blistering cold (this visit was during winter) while our table was being made. There were plenty of space at the waiting area, also, we were not a big group and made sure to leave plenty of walking space for other people to move about. Secondly, we were unapologetically told we will make your orders now when we asked about our order progress after observing 2 tables, all seated after us, were provided with their orders before us (we placed our orders at approximately 7:15 pm, our entree and drinks were the only things served when we questioned a staff member at 9pm). We were at a loss and felt extremely disappointed; we did not expect service from a 4.8 star restaurant to be this poor and unprofessional. At this point, we no longer felt comfortable dining here and exited the restaurant after paying for what was already served. We are a reasonable bunch and do empathise that it was a busy night, but we cannot find any reason why tables seated after us were provided with their food first when we had ordered much earlier than they did. No adequate explanation was given and manner of the waiting staffs were also very poor.I would make sure to steer clear away from this restaurant in our future visits to Taupo, so would my friends and family.

Excellent food, friendly service and conversational Vietnamese NOT a requirement, thank goodness!