Potbelly Sandwich Shop - New Lenox

Food was really good, especially the Oreo shake. The service was somewhat strange and was difficult to understand the ordering process. All employees have headsets and you are not sure whether they talk to you or on the headset or what is going on. For the first few minutes it was hard to get even contact to get their attention. It's just like they don't have a manager or someone who runs the show.

Ordered from ActiveMenus it was fast easy! Arrived earlier then expected my order was ready! Fast friendly service!

Met a friend there and sat after our meal for 2 hours with mo hassle. Food is not only good, but many healthy choices too.

Food was good, and fast. staff was courteous. tho they only have drive thru at the moment because staffing issues

I had an incredible evening! The service during checkout was really delightful. However, the highlight was definitely my pizza sandwich—it was so good that I found myself dancing with joy! I nearly gave up on Potbelly, but this experience has restored my faith in it!