Dunkin' - Carthage

This is a lengthy review, but definitely worth reading! I recently visited Dunkin' in Gouverneur, NY around 12:20 a.m. The server I interacted with was Madyson, and I must say she and one other coworker were the only ones I had no issues with. As someone who works in the food industry, I was shocked to see that some of the employees were not wearing gloves while handling food. I only realized this when a different employee showed me a video of my sandwich being prepared without gloves. I requested that my sandwich be remade by someone wearing gloves, which was promptly done. However, I was met with attitude from another staff member who was not wearing a name tag. When I politely asked for my sandwich to be remade with gloves, she made a remark about rude customers and threatened to snap. The situation escalated when I spoke to the supposed manager, who seemed dismissive and unapologetic. He even went as far as to compare me to a child in how he handled the situation. Overall, I was disappointed by the lack of care and professionalism displayed by the manager and some of the staff. The only commendable aspect was Madyson's efficiency in getting my drink quickly and correctly. Thank you to her for her efforts.

I love this Dunkin’ donuts! the service is very fast, the workers are very efficient, and overall everything was great! I just wanted everyone to know that if you need coffee somewhere when you are in a hurry, please go to this Dunkin’! very satisfied, much better than other dunkins I was.

The staff is extremely slow. while waiting for my food, two ladies talked on the line during the prepping, my eating in one hand, spat in the other. the poor guy at the window rolled his eyes and shroff. Probably couldn't say anything when you looked like a manager. my eating was cold, unacceptable behavior. please talk about their dates at home. thema was also impressive. by far the worst way I've ever experienced.

Service was good, terrible food that did not care, there were two pieces of Deli wrap still on the speck that was not cooked until far the worst dunkin donuts sandwich food ever had

Talk about a busy place at 9am on a Saturday!! The wait was less then 5 minute!! Great store!!