Potbelly - Bloomington

My car is broke down so I ordered delivery.I ordered 2 sandwiches one for me and my son. I received one! After working a double shift and had not eaten yet I was highly upset . I called them she said I found it right here! “You can come pick it up”I told her why I couldn’t and she said well we are short on delivery drivers! Well you just delivered one of my sandwiches she refused to deliver or compensate me in any way! Refund , pick it up or pay for door dash when I already paid to deliver with a tip! Potbelly In Bloomington ,Il! j

I placed an on-line order for a sandwich and 2 cookies. I arrived at 5:45pm when my order was supposed to be ready for pick up. The girl said it will be a couple more minutes. I knew I was in trouble when there were 6 other people waiting for their orders too. I ended up waiting 25 minutes!! I am sorry but this is unacceptable for one sandwich and 2 cookies!!! I truly appreciate the people that do come in and work because I know a lot of places are short handed but maybe they need to divide and conquer? Have one person working on online orders and one working on the dine in or something!! I doLike their food and will eat there to dine in but I will NEVER order for pick up again!?

Isabelle, the entire staff here is greatQuality customer serviceGoing above and beyond to exceed customer expectations everytimeGreat, team here !H

Shortage of staff. We stood by the register several minutes waiting to pay because no one was at the register. The all gendered restrooms were awkward to say the least. I opened the door to go in and was greeted by 2 men. One at the sink, I think, and one coming out of the stall. I was shocked and apologized before realizing it is all gendered. I just left! Not sure if the door was supposed to be locked or what. Awkward! Gave the low star rating for atmosphere due to restroom situation.

Ordered pick up and simply didn't get what I ordered.... frustrating..... went back reorder and paid for another sandwich. Service got worse. Girl behind the counter did not care at all about service. Updating to one star on service.