Tropical Smoothie Cafe - Augusta

The service was quick and the food was decent. My wife ordered a jerk chicken bowl that had more salad than rice, so she asked if they could fix it. The staff were polite about the mistake, which was a plus. I ordered the ultimate club with a Parmesan pepper jack instead of cheese. It was good, but I was hoping it would be more toasted. We had to remind them twice for a glass of water, but overall, our experience was enjoyable and the food arrived promptly, so I can't complain too much.

Ordered online and walked into a very unorganized set up making it appear you have to wait in the order line to pick up your food. I told them my name and was told it was still being made. Waited 10 minutes and saw people who ordered in store after me get their orders so I finally stopped them to check my order and they couldn’t find it. Turns out i watched them dig through the back of other orders to find mine that was ready the moment I walked in 10 minutes prior. Not sure if this is a poor training issue or organization issue but I was very dissatisfied. Not to mention I wasnt given a straw with my smoothie so I had to wait in line again to ask for one to not be rude to the other customers. AND just checked my order….rotting banana and they gave me the wrong sandwich order. Unbelievable

This the second time I have visited the Cafe and was disappointed with my smoothie. It was too much ginger and something was missing it tasted like ginger and water. I don't think I will be returning.

Their food and smoothies are great. The service sucks. The staff is rude. They never answer the phone to place orders or always have a busy dial tone

I absolutely adore the food and smoothies at this restaurant in Augusta. I come here often and am never disappointed. The staff is very friendly and efficient. Can't wait to visit again soon!