Steak 'n Shake - Zanesville

The service is really disappointing! It took 40 minutes to get a burger, chicken tenders, and two orders of fries. To make matters worse, I found a hair on my fries! The milkshakes take an eternity to arrive and aren’t even that great. If you're craving a milkshake or ice cream, I would recommend going to Dairy Queen or a local shop instead. The food can be good, but it's inconsistent; it feels like a game of chance. Orders often get messed up, and staff frequently seem unproductive. They really need to step up their game!

During my last three visits, I experienced poor service and rude interactions. Whenever I asked for salt or needed something, the staff gave me disapproving looks. I miss the old Steak 'n Shake, especially when the previous general manager was in charge; everything was always wonderful—from the food to the service quality.

The service was disappointing! It took 40 minutes to receive a burger, chicken Caesar, and two orders of fries. To make matters worse, my fries had a hair on them! The milkshakes took an eternity to arrive, and they weren't even that great. If you're craving a milkshake or ice cream, I recommend going to Dairy Queen or a local shop instead. The food can be good, but it's inconsistent—sometimes it's great, other times it's not. My orders have been incorrect, and staff often seem to be just standing around. They really need to step up their game!

For the first time ever since the pandemic. It was surprised to see everything changed. It always enjoyed eating there. I was disappointed that I serve. As an older and disabled costumer, it is not easy to do. I didn't decide when I came back. The food was as good as ever. Sorry, all I was there was empty except two tables all the time. Remember when it was always full with customers like me who enjoyed the atmosphere and the staff always made us welcome.

It's a steak n shake. Food was good for the price. The service was a little slow, but I think that their journey through was very busy at the time. The bathrooms were clean enough.