Baskin-robbins - Woodstock

The service here is average but I love the new Oreo Mega Stuf

Suddenly after years of late night/early morning visits, “the stores systems are updating and they can’t checkout customers for 1-2 hours”. The last two weeks it can be 10pm on a Friday or 3am on Tuesday and they claim to be doing system updates. Makes no sense whatsoever. 6 years and this is now an issue. Staff change on the night shift is a new coincidence also….

This is the second time that I have placed an order online, show up and they have not started yet, tell them that I will be waiting for it in the car and 15 minutes later it is still not done. I end up having to stand in front of the counter and wait for it.It used to be good with the two young women that were here before.

Very disappointed in the customer service and what I received. I paid five dollars for this scoop of ice cream. I could have went to the store and got a gallon of ice cream for that much. The lady taking the orders in the drive-through had a bad attitude. The only positive about my experience today was a very kind and smiley guy working the drive-thru window. This was my first experience with Baskin Robbins, and will probably be my last.

Pretty good missing a star because only had 24 flavors not 31.