Auntie Anne's - Woodstock

I don’t understand how this establishment even has 3.2 stars. Stopped by today and the staff is ridiculous. One of the male staff members with the nose hoop he is rude, disrespectful, childish and disgusting attitude. A young lady coming back from her break or maybe lunch not sure asked the peer I mentioned to be quiet or stop talking this dude kept making comments and just being disrespectful making jokes. She was clearly fed up with this dude. He told her to shut up and “Your not my mother “. Young man I don’t think your mother would be happy with your work ethics. When it was my turn to order I asked the young lady at the register how long would the wait be for mini dogs that one staff member I mentioned responded with “TO LONG” what kind of answer is that. This location needs new staff and customer service training no respect or accountability.

I costed this restaurant today and ordered a single bucket of pretzels bits for me and my brother and the worker implied that he didn’t need it and he was “fat”. Just very rude and disrespectful.

This place has great pretzels, but the staff is terrible, disrespectful and don't care to be there. My last visit I was called a racist (exact words being because they are black) because I didn't leave a tip. This is beyond unacceptable for any workplace. Multiple letters/complaints sent to corporate and nothing is ever done.

Greeted at the door with an employee telling us to “keep the door closed” (there was a line out the door and customers had it propped open. Not sure why it was such a big deal to have the door open in a gorgeous sunny day. Doesn’t the smell of cinnamon pretzels wafting out attract customers to your store anyway? Once we were inside another man on staff kept saying “keep the door closed” in a rude tone. The girl at the register had earbuds in her ears while serving customers and another employee working in the kitchen cursed loudly while joking around with another employee. Won’t be back there. They ask you to please tip first before entering your payment method. What the heck?? No tip here. The food was fine, but the service and atmosphere is awful.

Absolutely rude! Unlike any other Auntie Anne 's I 've ever been to, if it 's not in the shelf, don 't bother pre ordering anything, even if it 's in the oven and ready in 10 minutes. Shay, the cashier, and her coworker seemed to be mocking customers that left after being exposed to their rudeness, and just overall had a terrible I don 't want to be here attitude.