Brown Bag - Wokingham

I popped in here yesterday, just to grab a take out coffee to go sit in the park. I got a medium cappucino with chocolate sprinkles. The coffee itself was nice. Shame really, Everything else about my visit was off. I was only in there for minutes, less than 5 minutes but the venue staff definitely made a lasting impression! Today was my first visit will be my last visit to Brown Bag Wokingham. I walked in quite honestly, I probably should have turned around gone elsewhere. As soon as I stepped inside I was hit with an aroma which you don't expect to find in a cafe. It smelt like a charity shop upon walking in. It put me off looking for anything other than just coffee. I went to the counter to be served. I had to wait a minute or so as the two staff were talking to each other. I gave the lady my order. She said a few things back to me but I couldn't hear her. It wasn't noisy in there but she was speaking very quietly with her face directed to the counter so it was difficult to pick up what she was saying or asking. After asking her to please say that again a few times we got there. I ordered medium cappuccino to take away. She did smile a little, more at the counter than at me, but, it was something at least. She passed my order to the guy, who then instantly, didn't appear to know my order. I had to wait a minute or so we He was on his mobile phone. He pulled a cup saucer out. He said something but, same as with the lady, I couldn't hear him. I said I wanted a take out cappucino, medium. Maybe I just don't know how it works in there? I thought it I ordered once that I wouldn't need to ask for the order again. Anyway..I digress. He asked me a few questions, all of which I could not hear so had to ask him to repeat them. Upon asking both servers to repeat what they had said of asked neither one spoke more clearly. I found myself just getting by on picking up the gist of what they were saying. I wish to say, I don't have any hearing issues. I spoke to several people yesterday had no problems at all with hearing people, not any other communication issues. I did enjoy the coffee hut as I said, I won't be going back. Even for a brief exchange I believe it is possible to make a customer feel welcome but I didn't feel that here. And, that aroma. I don't know why it smelled of charity shop but it made me feel the place wasn't very clean.

Always very busy and popular with Wokingham residents. Lots of seating outside and new undercover area. A good place to people watch and enjoy a coffee and cake.

Plenty of coffee shop options in town, but these guys have it nailed. Great coffee, their food is excellent but they really stand out with their customer service. Friendly staff, who work hard but always have time for a chat. Keep up the great work team.

Been a regular for years. Always a pleasant experience. Staff friendly and good value for money. The milkshakes are amazing! As are the cakes (Portuguese tarts are yummy! .

I am a regular at this coffee shop. On this occasion accidentally spilled my coffees on my way to the table and very disappointed that not only did we have to do most of the cleaning up ourselves but also had to pay for two new coffees!