Forbidden City - Woking

ABSOLUTE DISGUSTING FOOD, SERVICE and its got a 0* food hygiene rating yes ZERO! To start when we phoned to book table was put on hold for 5 mins then we asked to book a table n was rudely Told yes just come in n hung up n when we arrived we were Rudely ask if we had a booking?? we looked online at the restaurant’s website said it said £19.80 all u can eat when arrived the menu said £25.90 we questioned it and was told that’s price u want to eat? And the food was all Mostly disgusting some was inedible, the service was slow, rude and not friendly at all! and to top it off we checked their food hygiene rating n it was a ZERO, yes a ZERO we politely said at end of meal that the food was disgusting and poor service then showed them the Zero food hygiene rating saying this is unacceptable n they rudely just pulled card reader out n took my card off table n did the contactless payment n walked off n no thank you n got disgusting looks from all staff on way out, both of us preciously working in pubs/restaurant we were disgusted how we were treated and how they think it’s acceptable to treat customers this way

Wish I could give zero star for customer service! No welcome since we stepped in the door till ordered the food. So we left without having dinner there. Hope this help everyone. Service: Dine in Meal type: Dinner

Have been coming here for 15 years now, food is always great. But what really made it tonight was the lovely young man who served us, all of the female servers were quite abrupt and not very welcoming (they kept lingering right by the side of the table whilst we were eating). But he was really friendly and amazing as a whole. The card machine was broken so we had to get cash out and had to use most of the cash we had so wasn’t able to give him the tip he deserved!

For the first time in two years we decided to try Forbidden City again. Last time we visited was for my fiancé’s 30th birthday which was was ruined by the manager and his rude and unprofessional attitude. We had not been able to find another Chinese restaurant with food as good as the one served here so we decided to go back and give it one last try! We found out that previous manager no longer works there which was great news! The service we received was AMAZING (it was so good that my fiancé left a tip which he doesn’t do very often!! !! The lady that served us was very attentive as was the owner! No one ever told us that we were ordering too much or that we had to eat everything which is something that happened every time we visited under the old management. The food as always was tasty, the only downside is that the portion sizes are smaller than before however we are always able to order more! We will definitely be going back again and I am hoping that they keep up the great service as I will start recommending Forbidden City to family and friends again!

For many years this used to be my all time favourite chinese restaurant and have been here so many times and always thoroughly enjoyed the food. I had not been here for some time and was delighted to return a few days ago and looked forward to our visit with great anticipation but can only describe the evening as a great disappointment . . The mixed starters were okay but the hot and sour soup was rubbish and nothing like it should be and the worst I have ever had and surprised they cannot even get that right. Then the main courses arrived and have to say in all the chinese restaurants I have visited in the past I have never ever seen portion sizes so ridiculously small in size, they looked pathetic and hardly worth bringing them out to the table. The only positive aspect is that the small portions was probably a bonus as the food was so bland and devoid of any flavour is was not enjoyable, even something as simple as the fried rice was just so greasy it was most unappealing. The service was okay but not very attentive and if you wanted anything you always had to have several attempts to catch their attention. I have recommended the Forbidden City to a great many people over the years as a great place for a chinese and always rated it highly but after this experience I very much doubt if I will ever return and will be looking for an alternative venue as I did not enjoy this visit at all.