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フィードバックを提供するEvery year for the past 10+ years we have come to the dells. We switch between location of the 3 large indoor water parks on the main strip(Wilderness, Great Wolf, Kalahari).We stay in one of the cabins and have a fun family adventures. Each year we look forward to a few key pieces to the trip and each year it turns out to be less and less about the waterparks.We were excited about the new Wild West water park, which had been newly renovated since last year. It is one of the few parks that had children(<4 yrs) water features in functioning condition. It closed at 7pm on a Saturday. Both the Klondike Cavern and the Wild Water Dome have water features that are permanently shut off. Leaving knobs that are perfect head height for Littles ready to smack heads. Or large soft water features that look like bugs in the water dome. Leaving people wondering what to do with them. You can't climb on them unless you like slipping, and they have zero water spouts that are functional. There are two misting arches that haven't been running in the past several years. People are left with the floor geysers that you get yelled for stepping on or one functional slide and another that loos like it was frankensteined to be OSHA compliant.I am glad they invested money to renovate the parks, but their equipment always seems to be malfunctioning.Rooms: We spend a good chunk of time in the cabins. The cabins look like they have seen too many frat parties. However, the maintenance crew was extremely attentive and helpful to get fixes in place. We shared a cabin with 18 people. The hotel only provides a status quo of towels. The cabin had one extra blanket for the cold nights. We always found ourselves scrambling for wash cloths and towels. The water was always cold unless you were the first to take a shower. The entertainment room that is marketed requires a minor in rocket science to get it to function. The cabins we reserved were quite a ways away from the water parks. Love the shuttle option. It sucks driving between parks in the winter.Nearby activities: The restaurants are decent and all deliver. Knuckleheads is way better than the arcade they have on the premises and honestly easier to access.Walkability: If you stay in a cabin it becomes less likely to want to walk. The parking is ridiculous and some of the parks are difficult to get to without walking a distance or corridor of hotel rooms.Noteworthy details: The staff was nice. Having one of the parks close at 7 on a Saturday is silly. The wristbands that are elastic are really a great idea...just not real people sizes. I had to constantly take it off because it was too tight. My 3 yr Olds kept falling off.
We go there every year and rent a resort at the Wilderness Resort there. Had a great time with the kids and the service is phenomenon. I lost my wallet there during my stay and was able to retrieve it with full cash in it. Thank you cleaning crew for making my life easy. 5 stars and will definitely come back next year. Could've been better if there's a high speed internet but had a great time there. Thanks!
Stayed here in a 2 bedroom suite for 3 days. The hotel was in much better shape than others in the area but definitely needs more TLC in some areas. Nothing that was a showstopper or concerning. Check-in and check-out were easy and the new updates in the main areas are very nice. The food and drinks were good with the staff being friendly and helpful for the most part. We enjoy the many different waterpark areas and slides. Will definitely stay again.
Our cabin was dirty- had bugs in the dishes available, hair that was not ours in our beds, no sheets, nor blankets, nor pillows for the pull out beds, etc- we called the front desk and had to fight to get it fixed. However, the lifeguards were kind, funny, and helpful. Most of the staff were wonderful! We loved how convenient the location was and how we were able to make our own food or go to some of the dinning establishments nearby
This is THE BEST waterpark resort in the Dells! So much to do, indoor and outdoors ALL year round. The villas are perfect for our family with a great location and plenty of space. This resort may be a little more expensive than some of the others but the value of what you get is worth it. We always have a wonderful time and can't wait to come back!Walkability: The resort is easily walkable however they offer free shuttles between the areas and waterparks in case you have a lot to carry or small children (or don't feel like walking! .