Cracker Barrel - Willoughby

My first visit to a cracker barrel. Very friendly staff; our server was very sweet. Food was tasty, but only give four stars because our veggies and engraving were lukewarm. I'm sure they would have addressed us if we had asked, but we didn't expect us any longer. Food definitely has a mass production look, but it was tasteful.

I had an excellent dining experience at the Willoughby Ohio Cracker Barrel today. The restaurant was busy and our waitress Miss Charmaine checked in with us and took drink orders timely. Our food came timely and was very good and hot. Miss Charmaine provided exceptional customer service, ensuring that we had all that we needed. She has a wonderful personality and was professional and kind. She helped make dining very pleasant. Very positive experience today. We had the best seats located directly in front of the burning fireplace. 5-Stars and highly recommended. Will definitely ask to be seated in Miss Charmaine’s section again.

I was so ready to leave a bad review, but the lone woman handling to go orders today (Sunday) afternoon is an absolute gem. I could NOT be mad at her they were absolutely SLAMMED which means she was too. That didn't stop her from being friendly and getting out food to us as soon as she could. She communicated well/checked in and was just the best. The food was delicious and now I understand why there were SO MANY PEOPLE there for dine in and to go orders (Cracker Barrel newbie). I will DEFINITELY alternate my day/time to order when it's less busy BUT I will be back, 95% because of that awesome lady (wish I remembered her name) and 5% for the food.

Cracker Barrel consistently provides excellent service and high-quality food. I enjoyed the chicken pancake at this location, which was served hot and incredibly delicious and filling! The blackberry jam on the biscuits added a lovely touch, making it a delightful pseudo dessert. Our total bill for two was under $30, including a 20% tip!

We requested a different table for a minor reason, and they quickly accommodated us without any issues. The food arrived promptly and was delicious, especially the fried apples. However, the real highlight of our visit was our incredible waitress, Lydia, who truly went above and beyond. While the restaurant may have had 4 stars on their apron, Lydia definitely deserves a 5-star rating!