Alex Lounge - White Plains

The food here is excellent, and the waitress is very friendly. However, the male bartender could benefit from smiling a bit more. There are times when he doesn’t seem to pay attention or take my order. On the bright side, the waitstaff are fantastic!

The food was decent, but there's an issue with the quality of their top-shelf offerings. I ordered a cognac, specifically Remy, and it definitely wasn't the Remy I was charged $23 for. I ended up leaving the drink on the table. When customers are paying for premium drinks, using subpar options in high-end bottles is unacceptable. I see what's going on!

This place only has one bartender at night, which results in slow service. The bar was cluttered with empty glasses, and I waited 10 minutes before I had to go up and order my drinks myself. The bartender seemed more interested in serving other patrons at the bar. I wouldn’t recommend this spot if you're just looking to have a drink and relax—it definitely needs a lot of improvement.

The staff was friendly and the food delicious. Will return on Saturday at the Latin night to enjoy the amazing music played by DJ?!

Most importantly, the food is really good and the prices are reasonable. Now for the bad. The bar service is horrible. I had dinner at the bar and ordered a beer. The bar tender (Juan, who is also one of the owners) was not at all friendly. He gave me my beer and then walked outside and just hung out in front of the restaurant on the sidewalk. My food was done as I heard the kitchen ring the bell (I was only customer, so I know it was my food). Problem is, Juan is still hanging outside. Nice women from the kitchen eventually bought me my food, but of course it was now cold. I was never asked if I wanted another beer because the bartender was outside the entire time I was eating. I hope this review helps them improve service (I see other reviewers noting bad service also). I won't be going back, but I still am pulling for their success.