Dunkin' - White Lake

This is by the worst customer service I have ever experienced. I bought donuts and coffee for my employees using a company credit card. No receipt was ever given. I went back up to the store and spoke to Randy who told me he was the franchise owner. Randy said that he had no way to reprint the receipt. I then called the corporate customer service phone number and it only got worse. The customer service rep told me that Randy had lied to me and that he could print the receipt. He then continued to ask for my phone number so that Randy could get in contact with me to resolve the matter. I told him that if what he said was true then Randy would just lie again and I would never get my receipt. The customer service rep said that since it was a franchise there was no way for him to get my receipt even though he was able to look up my order. I asked to speak to his boss as this made no sense and he refused to transfer me to anyone else. I was extremely irritated. I gave him my number but Randy never called. I emailed corporates customer service email and got a response almost immediately from Jean the “Customer Relations Coordinator” asking what number I had contacted for corporate so she could look up the case . I replied with an hour and almost 2 months and multiple emails later I have yet to receive a response from her. This is beyond frustrating! Lied to by the franchise owner, ignored by 2 different “customer service reps” from corporate and I should have been given a receipt when I was there in the first place. I will never use any Dunkin Donuts again!

Made an order. Showed up to pick it up. Service was rushing and didn't even try to give me what I actually ordered. It's 10:30am on a Sunday and this man told me they didn't have the 2 types of doughnuts I actually ordered. I mean dude the church parking lots are still full wth are you guys doing. Will not be back.

Not open at specified time. Its 5:50am and they are not open. Gas station attendant came out and told me it will be another half hour. :

Bagel way to hard, vanilla iced coffee had no actual coffee tasted like straight syrup. So disappointed.

This place is great, there’s practically never a line, service is super fast, and the ice tea is great and super cheap. Occasionally if you go in the afternoon (4pm or later), they’ll be out of normal iced tea, but the employees are always nice about it