Taco Bell - Westland

We went through drive-thru and had our order messed up. Despite multiple signs saying that the store was open for dining all doors were locked and the representative that came to help us refuse to let us into the building. The representative also kept our receipt and I have locked our credit card to prevent erroneous charges.

“Customer service was terrible”.We waited for 20mins in the drive thru and finally got our food. After going home we noticed that they missed 1 item in our bill and we called them, they asked us to come again to the store. We went again and we asked them to drop the food in the mobile pickup parking lot. He said we can’t do that and he asked us to come in person to the delivering window. When showing the bill and asking them, he again asked us to come again in the drive thru which will take another 30mins for us.The staff who attended our call was so bad in handling customers. It was their mistake to miss 1 item from our bill for which we had paid. We want to grab something really quick after a whole long day tiring trip and Visiting this Taco Bell was so bad.

I placed a mobile pickup order and, upon arriving, noticed some employees bringing things inside. The restaurant was clean, and the staff were friendly. I even helped hold the door open for them while they were unloading. I was waiting for my order, after all! The employees here are always extremely nice. As for the food, it was excellent—everything was prepared correctly and fully packed.

I had a terrible experience at this restaurant. I waited 25 minutes, but my food was never prepared because I chose to pay with cash. When I placed my order, there was no one at the front counter to take my payment, so my food never got made. When I spoke to the manager about it, he just looked at me and asked what I wanted him to do. I expressed my frustration about being penalized for paying with cash, and he simply laughed at me.

Food not good. Asked for minus things. They put those things on I asked to minus. Not fresh. Taste like it's been sitting out for hours. Then they microwave warm. Cinnamon twist taste like they were in cooker too long.