Papa Johns Pizza - Waukesha

I had placed a sizable order of 12 pizzas for a work event on a Friday night for 5 o'clock.I was really pleased when my order showed up on time, fresh and hot.I have not ordered from Papa John's in some time but I will be again.Lately we have been having so many service issues with our chain pizza establishments, especially with orders being timely. I took a chance with Papa John's and they did not disappoint.

Horrible service did a delivery at 5:15 and food was just left at door no knock or call when I said to call and was colder then a refrigerator terrible service over the phone also

I ordered wings for delivery on 11/20 and I never received my order. Either the delivery driver kept my wings or delivered them to the wrong address. The Papa tracker stated that my order had been delivered. The driver needs to be fired for incompetence. I tried calling the store and of course no one answered the phone. I reached out to customer service, let's see if I get a refund.Update: So it turns out that Papa Johns uses Door dash when they don't have their own drivers to use for deliveries. So it was a Door dash driver who decided to lie and claim that my food was delivered. I still haven't received the refund for food that I NEVER RECEIVED. Besides reaching out to customer service I spoke with 2 managers at the store level. The GM was the last person I spoke with and she said that she would speak with her supervisor to see if she could get me a refund. The charges on my credit card went from pending to posted so apparently Papa Johns does not care about stealing from customers.Update #2: So Papa John's refunded my money and they apologized profusely for the mistake which wasn't even their fault to begin with. I guess the transaction needed to go thru before they could then reverse it. I want to thank the GM at this location for helping me get my refund. She did right by me unlike the Door Dash driver. So come out and support her and her hard working crew.

Three problems:1. I needed something to eat, semi-emergency situation, was already in the car traveling towards the Sunset Dr location. So I called. Asked for any deals they had, didn 't want to spend a fortune, just needed something to eat here. Was told, slowly, by someone in a call center 5000 miles from this location, the three best deals. None of which were great. After ordering, paying for, and picking up my pizza, when I could search online myself, immediately found a deal that was 5 dollars cheaper. So problem 1, lied to by the people who answer the phones for Papa John 's.2. Phone guy told me my pizza would be ready for pickup in 25 minutes. Sigh. Ok, was less than 10 minutes away but whatever, I get it, maybe there are 15 orders ahead of mine that haven 't hit the oven yet. Got to store, dog in car, didn 't want to leave dog alone for 15 minutes while I twiddled thumbs in lobby, so far in car for 10 minutes staring at the Papa John 's sign. After 20 minutes total, went into store, my pizza has been sitting there on the counter cooling for at least 5 of the minutes I 've been killing time. Should be happy it got done ahead of schedule, right? Well no, I would have been happy if you told me 15 minutes instead of 25 if it would be ready in 15. Waste less time, have hotter pizza.3. Got where I was going, sat down to wolf some pizza, picked up the tub of whatever that tasty psuedo-garlic-butter is so I can dunk some crust, and it dribbles out of the already-open tub onto my leg and the floor. Cool, now I got a really tasty leg, stained clothing, a greasy floor, and a dipping sauce that I cannot trust to not poison me. Neato.The pizza itself was meh-fine, not spectacular.All in all, not a great dining experience.

Great all the around! Taste yummy as well. Order right before my lunch break was hot ready for me pick it up!