Ropes Twines Liverpool - Wallasey

Went into soho and ordered at the bar at the front didn’t realise there was one in all the way in the back) ordered our drinks and handed our free shot tickets. The guy said to go collect our free shot at the back bar so we payed for our drinks and went to the bar. The rude woman behind the bar who ignored us for about 10 mins said that we wasn’t getting our shots unless we bought from her bar even though it’s the same place???. So we went back to the front and the guy said she should give you it but she never. I asked another woman and she was rude and in my face saying so sarcastically what do u want to do make a complaint over a shot. Terrible terrible customer service and organisation. Staff need to treat customers with more respect it’s not our fault they’re in a job that they hate. A smile instead of a death stare goes a long way in making someone’s night.

My name is Richard Had a good night but I have a leaning disabilities and came with my support worker came after 7 had a nice night and few drinks went with my support worker to the toilet across the road and when tried to get back in was told couldn’t as wasn’t dressed smart and my support worker said I was autistic and was let in till 9 was upset as was let in before going to the toilet not dressed smart and would not have been able to explain myself on my own to get back in but will come again dressed smart

Amazing stuff I loved Craig was very friendly great atmosphere and great energy I will be coming back, all the best, Police and Liverpool have the best time of my life. I love this place to my heart and back.

We were invited into the restaurant only to be essentially kicked out over something ridiculous. It was our first time visiting Liverpool on 25/03/23 and this was the first bar we decided to go into. We were welcomed inside from the strip and told that we would receive free shots. After waiting for some time for the free shots and noticing a change in the people next to me, I asked the bartender on the left if we were next. He responded by saying that they were there before us. I simply acknowledged this and said that I didn't realize, which led to him telling me to stop shouting in a very rude and provoking manner. It seemed as though he was looking for a reason not to serve me. I tried to explain that I was talking louder because the music was so loud, but he just said he wouldn't serve me now. It was quite childish. This bartender took things far too seriously and acted stuck up. I then tried to speak to the other bartender on the right, but he wouldn't even acknowledge my existence and just shrugged before ignoring me and continuing to serve other customers. Since we were not being served, we had no choice but to leave.

Had a drink poured over myself by a man who couldn’t speak English and very aggressive asked the bouncers to assist and he shrug his shoulders, will not recommend to any friends until they fix their staffing issue as allowing aggressive customers is the worst offence!! Great venue let down by disrespectful customers! Felt very unsafe ! ALL WOMEN AVOID