No. 3 - Vienna

We have landed here because we had booked an arrangement with dinner in another Gerstner hotel and, since that hotel has no own restaurant, were sent to the hotel de france for the 3-course menu. Unfortunately, we were quite disappointed by the commanded. First we have the A-La-Carte menu cards, but they just moved in because we have a fixed menu. next, we were served a false drink, which we still looked over and drank. the selection between two main courses - tomato paste or sprinkle - was not exactly intoxicating. In view of the noble settings and the high prices, we would have expected something more refined. the served feeds were moderate to good, with the exception of the salate, which was most inconveniently unedible (pieces with brown-smooth edges, plus only a few drops dressing).) the salate was a grace and we also complained to the staff about it. the dessert was served on unclean tellers (smoky and with fingerprints) and also tasted more moderately.

Stayed here for 3 nights on a short visit. Booked quite ahead of time and they emailed me asking if I would pay using the same card that I booked with. I said I would. Had some travel problems and reached this hotel at about 1:20pm (check in was at 2pm). Their site said that they’ll charge extra for early check in and i was willing to pay the extra charges as I was really tired. At check in, the reception said that it was noted that I’ll be paying with my husband’s card (I’m not married). I gave my own card and explained that it was my card and it was the same one used for booking. After payment and everything I was told that the room was not ready and I had to wait for 30 minutes. I decided to wait in the lobby. At 2pm, I had not received my keycard yet so I went to the reception to enquire if my room was ready. The lady(who had been there before) asked me for my name. I explained that I had already checked in and was waiting for the room. Please note that the reception is in plain site of the lobby where I had been sitting for more than half an hour! Another lady then checked and asked for my husband’s card. I gave her the receipt and told her that the room was paid for already and with my card. I really don’t know what the confusion was about. The thing is there were about 5 other check ins while I was waiting and they all got their rooms immediately! The room was rather small (travelling solo so was suggested a single room). They had this fancy list of pillows available. On the second night, I asked for a pillow from the list and was told he’d have to check the store. He came up to the room within 3 4 mins and said the pillow I requested was not there so he gave me another pillow of the same kind that was in the room. Another problem is that the shower stall did not drain properly. Other than that, the location is excellent! Walking distance to so many places and with the underground train just steps away. Decor of the place was also excellent. I guess next time, I’ll just stay in a hotel nearby lots of choices!

Rooms are well appointed with amenities such as a small refrigerator and appropriate toiletries. The bathroom tub/shower area is small by American standards but is quite adequate. The staff was knowledgeable and quite willing to provide us with restaurant recommendations. It is located in walking distance to many restaurants and the major shopping area in Vienna as well and government buildings and parks.

Бывая в Вене и останавливаясь о Отель де Пари несколько раз ели после перелета. Очень хороший венский шницель. Вполне неплохие супы. Традиционно вкусный штрудель. Неплохие вина. Чуть дороже, чем в некоторых других местах, но для 5 звездочного отеля ценник очень гуманный.

See our review under Hotel de France - this restaurant is part of the hotel, open all day, with a short menu available at the bar also.