Embers Wood Fire Pizza - Vandalia

Used to love stopping by on R way to/ from St Louis. Awesome pizza... unfortunately the sign on the door last week said it's no longer in business.

My co-worker and I arrived for a meal on a Saturday evening.I went to use the restroom and discovered that it was dirty and in need of cleaning. There were also some used paper towels on the floor next to the trash can.I returned to the dining area and saw my co-worker seated at a table across the way. As I made my way to the table, I was impressed by the floor plan, particularly the open view to the kitchen. I also noted that several tables had been cleared but that crumbs were left on the table. I was surprised to see an ink refill for a pen laying on the floor next to the piano. The piano was covered in dust.It appeared that there were around five or six employees on duty and there were only a handful of tables in use; the restaurant was not very busy.Our server arrived and my co-worker asked him about the piano. The server responded with a comment regarding male genitalia, as a poor and tasteless attempt to infuse humor into his answer. My co-worker and I were aghast at the answer. Apparently, the server thought that we didn’t hear him after our stunned silence, so he repeated himself. My co-worker advised him that his joke was understood.If I was there by myself or with my wife, I would have gotten up immediately and left the establishment.My co-worker ordered the prosciutto bites. They were amazing and a definite must have if you order anything…! The pizza was served hot and was very delicious…! I loved the pizza was thin crust and appeared to be hand-tossed. The presentation of the pizza was excellent.Upon completing our meal, we waited for some time to get the check delivered to us. We continued to wait for the server to return to process the payment. Eventually I had to go looking for the server and tell him that we were ready to pay.I used the restroom again only to discover that it was in a slightly deteriorated state and it had not been cleaned despite having more than enough hands on deck that night. The discarded paper towels were still on the floor next to the trash can.The only reason I am giving two stars is for the food, which was amazing…!The cleanliness was poor and the service actually provided a negative rating…

My husband and I were traveling through on our way home from the Grand Canyon and we stopped at the Holiday Inn next door. We'd been craving wood fired pizza and this was delicious The **** Mary I had was wonderful as well. Vicky and her husband, the owners are marvelously personable people. Our waitress, Kristen, was so attentive and sweet. It was just a great experience all around.

We arrived a few minutes before closing time after a long 15-hour work day. The employee informed me to take a seat. However, when I mentioned that there were four of us, the staff gathered to discuss and ultimately decided not to serve us as they were preparing to close the kitchen shortly. It was disappointing to receive such poor customer service, being told to sit down only to be turned away.

Called to order was told... ” yea it's going to be a long time seriously? Worst customer service I have ever encountered. This place is ridiculous. I hope they fall and close.