Big Town Hero - Vancouver

These guys don't know what good customer service is. I walked in to the pick up line and I smiled at two of the workers when they briefly glanced in my direction. I waited for a few minutes for them to speak to me but never did. I would get a sideways glance every so often. After a while I asked about my order and they rowdy said not yet. You should acknowledge a customer when they walk in and politely let them know how much longer. I know I work in customer service.

Omg I thought they were no longer on DoorDash. We had to order Jersey Mikes Ugh, yuck. so happy that they are back on DoorDash Monday through Friday. TG!

Big town hero? More like big town l I got turkey on my vegetarian sandwhich that took 15 minutes to make for a to go order, and now it is just lettuce, tomatoes, mayonnaise and bread for $14. That is ridiculous

I was shaking after getting my food from this place. I've been coming to big town hero for 15 years but lately the quality has gone way down hill. The preparation was horrific, everything was just slopped together, the bread was completely soaked and smashed flat and falling apart I had to rebuild them all and they were still gross, they gave us the wrong chips and drink.the sandwiches were made completely different from what the menu says, both the veggie sandwiches we ordered had zero cheese when they're supposed to have 3 types of cheese. Sadly 2 of the 3 sandwiches we ordered went to the trash. Total disaster.

Ordered lunch for the office today. Ordered it online and it was supposed to be ready at 12:17. Waited around until about 12:30. We ordered a turkey, bacon and avocado sandwich no avocado. Two of the turkey bacon ranch panini's we ordered had no bacon and no ranch.... How do you order a sandwich and get half the sandwich you ordered? Not happy. Won't be back again. Wasn't even that busy either. Super disappointing when you want to support a downtown business and don't even get what you ordered.