Twisted Bean Coffee Company - Urbandale

A nice coffee place! The roasted marshmallow latte was pretty sweet but the espresso was good. We had the brown sugar scone and it was a little dry but we still finished it ;

We've done dine in and take out for years. About 2 years ago, the quality of the drinks began to decline. I talked to the manager, emailed corporate, and all I got was the offer of free drinks (which I did not use). How hard is it to do quality checks on your product?

Their breakfast sandwiches were very tasty. I had the cold brew which was fine. They went a little hard on the flavoring but most places do if you don't ask for less. Their chai latte was the best I've ever had. Highly recommend!

Stairs at front entrance, no stairs at the back entrance. Iced Marshmallow Macchiato $5.25) was wonderful. Chocolate covered espresso bean $2.95) were fresh. Homemade Granola $7.00) excellent! The store has easily accessible restrooms, many tables and a lot of room to spread out.

I would rate 0 stars but that’s not possible. I did a delivery order for this shop and it was an extremely big order from Costco. After delivery, I saw they tipped ZERO dollars. The commute in itself is 30 minutes from costco, not to mention the heavy order (7 boxes of oat milk, 2 boxes of almond, 1 of soy, 10 bunches of bananas) and this company tips ZERO. So should we not tip any of their baristas if this is how they treat everyone else? Haven’t had their coffee but will never give them my time or money again. Very disappointing.