Ask Italian Tunbridge Wells

Book a table for 5 by OpenTable becouse ASk Italian online booking not working properly and not answer the phone despite rings for a few minutes. We sat and then came the manager and questioned the booking. He explained that ASK Italian no longer uses OpenTable. That was very embarrassing. I felt we weren't welcome. The client came back and asked for the booking confirmation. Fortunately, I printed the booking confirmation and could show it. We ordered our starters and nets. Unfortunately, the starters did not arrive and one of the main things was missing. Management gave us a reasonable discount without a call that was polite and respectful. Although I have given a bad rating, I would still rely on a unique experience, as ASK Italian has offered us a very good service for a family-oriented base restaurant over the last 15 years. It could possibly be due to a change in management in this industry. We're leaving. If there is a recovery, we will assume that there is a decline in the service that it traditionally provides and goes elsewhere.

An average experience -neither excellent bad yet excellent bad, only average! Poor Calamari, ok Tricolore, okay Calzone, ok Lasagne -get my drift? It's okay!

Good food, service, staff. BAD Despite online booking and email confirmation, there was no table reserved for us on arrival. Since it was close to Christmas and I had traveled from Eastbourne and my friend down from London if there was no table available, I would certainly make my dissatisfaction known. In the case, there was a table free, but that was by pure luck. You really should sort out your online bookings. If you had a big party in a table for her, you would have had more than a little trouble.

Unfortunately, our starters did not arrive and one of the main dishes was missing. The manager offered us a discount without us having to ask, which was a polite gesture. While this experience was disappointing, I have had good service from ASK Italian for the past 15 years as a family-oriented restaurant. It may be due to a change in management at this particular branch. I am willing to give them another chance, but if similar issues occur in the future, I will consider going elsewhere.

An average experience -neither outstandingly bad nor outstandingly bad, just average! Poor calamari, okay tricolore, okay calzone, okay lasagne -get my drift? It’s okay!