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フィードバックを提供するI regularly ordered a cortado, but this morning I received a short measure of some substance that was most unlike a cortado.
Service was horrible. The gal at the register did not greet me or smile one time. She just glared at me. We were the only people there and they had three staff working. I ordered 2 hot choc, 1 cappuccino, and toast with butter and jelly. It took a really long time to get all of it. I got the toast a few minutes after the drinks and the 1 piece of bread was cold so it was difficult to spread the cold hard butter on it. Horrible. I threw it away. I didn't want to bother or interrupt the staff's conversation about their fitness or mental health, to ask for it to be warmed up. Other people came in after us and also had to wait a long time and were treated the same way. When the items were ready, they just announced what they were, no nice comments like have a nice day or thank you, no smile or eye contact, no interactions with customers at all. Maybe the staff is only nice to local regular customers and hotel customers are not important. IDK, but it was like watching a bad show about young millennials and their daily drama.
I saw the reviews and was thinking this would be a lot better. I like great coffee and was definite down.
We come in often and always enjoy the coffee and food. Always the same order as well. However, the last couple times we have come in things have not been the same. This most recent experience, the coffee was poured out when we got home due to its sour taste.
Coffee was good and hot. Conveniently located in the hotel to grab in the morning before meetings.
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