Wendy's - Trussville

It 's always something with this location. I see at the drivethru website for 7 minutes waiting to place an order with Hold please as the only form of communication. I eventually drive off. I 'm not even asking for great customer service. Any customer service at all would do.....

Absolutely unacceptable! I ordered a Dave's Single. I was given a regular cheese burger. I asked why the MANAGER said they were out of Dave's buns, pickles, and evidently the meat too because the patty was not the size of a Dave's Single patty. I asked for a refund the MANAGER said CORPORATE advised them not to give any refunds. So I paid $6.19 for a small cheese burger not a DAVE'S SINGLE!

Wendys at Trussville Al location is awful. After ordering online and accepting my money the employees tell me that they are out of biggie bags and chilli. They took forever to even acknowledge my presence.

It took 20 minutes for the worst Burger I have ever bought they do not care

Lobby is always closed even during normal hours. Had a car in front me saying hello for 5 minutes in the drive through, no answer. I pull up, no answer. Pull up to the window, no one looks at you. Parked got out and pulled on the door, locked. Then a guy comes out and says drive through only, I told him no one was answering his response was “don’t make me laugh” ——— what? Pull back around the drive through, finally got an answer. As I’m waiting for my food they left the window open and I heard and saw a lady to stop taking orders.All I can say is I’m not eating here at night. It’s dark and looks like it’s closed and it’s completely uninviting.