Sonic Drive-in - Trussville

Pulled in at about 8:35 p.m. most of the lights were already turned off drove up to the drive-thru window display they took my order asked me to confirm it as I did and still my order was completely bass acwards and the milkshake wasn't blended and the slushy was about 90% flavoring aka the syrup with ice. They were lacking and practically every aspect of their job will not go back there until I forget or get a craving for some tots

So incredibly rude. Many of the drive in spots are closed, with blacked out screens. When I finally found a working kiosk, the girl who took my order was so impatient and rude. I could hardly give her my order with her interrupting every second asking, “Is that all?” Terrible customer service. I will never come back to this location again.

They need to update the store hours! If you close at 8pm then why could I not order at 7:30pm? Especially when you have employees there just sitting around. This is not the first time this has happened. I will not attempt this location again!

I have tried to give them several chances... but with the cost of food today it's sad that every time you go the order is wrong or something is left off. The workers are nice but I really would like to get the HOT meal I paid for. Today biting into raw chicken probably did it for me. Also, be sure to check your lid so you don't get your shake in your lap!

Food order was wrong. Ordered a Peach Sweet Tea that had no flavor. Didn't return it because we were in a hurry.