Tim Hortons - Troy

I love this place. They always make my coffee perfectly - 2 creams, 3 sugars, a large coffee with caramel. The staff is always friendly and welcoming, making me feel energized and happy. Thank you for starting my day off right.

This morning, I was in my car heading to get my coffee when my phone rang and I missed the intercom at the drive-thru window. When I pulled up to the window and explained to the young lady that I had missed the intercom and didn't get to order my coffee, she seemed to misunderstand me. As I tried to clarify, an older woman approached from behind and told me to go back to the line. I understood, but a coffee doesn't take long, and I come here often. I tried to explain the situation, but she wasn't listening. I politely requested to speak to a manager, but she ignored me and closed the window. I was shocked. I even tried to record the incident on my phone because I couldn't believe an adult would act this way over a coffee order. Eventually, a young man came to the window but seemed disinterested in hearing my concerns. While this may seem like a minor issue, I frequent this place often. I believe the woman at the window was Albanian based on her accent, but she refused to provide her name. I am requesting an email from the manager about this experience because I was denied the opportunity to address how I was treated at their establishment. I felt insulted and unfairly treated, especially so early in the morning. I understand everyone has their bad days, but it's important to treat customers with respect regardless. Thank you.

To enjoy a great Tim Hortons coffee, you must visit this place for excellent service and delicious coffee. Thank you!

It's really open. it has been play open and closed game for the last 4 years. I like it because it is on the way to work and easy access, but. customer service. we say we have seen better days during the great depression

Worst Pennine sandwich ever. I ordered it Drive through, not tosted just through cold chicken in the middle, all sides are just empty bread.Complete waste of time and money. Won't come back