Subway - Tomah

I’m not sure what happened in the last two months but this place has gone way downhill. I never had a problem with them before. Service was nice and sandwiches were good. Now I’d say the last few times I’ve been in there they have so many people working but then only one person making sandwiches with a whole line of people. The sandwiches are put together sloppily. Last time I went in there was a couple in front of me and they were ordering their sandwiches which took about 15 minutes before they finally got to pay. I started my order and when the employee took out the bread and cut it open he completely smashed it. You couldn’t even tell it was bread anymore. I was going to ask for a new one but I saw that the people in front of me had bread that looked the same way so I didn’t see the point. It also takes a long time for my one sandwich to get down the line and I had to repeat myself many times. At the the end when he closed the sandwich half of the ingredients fell out due to the smashed bread and I knew it wasn’t because I had too many things on my sandwich because I get the same thing every time and haven’t had an issue before. There was no apology or offer to fix it. It was just wrapped up and bagged while I paid. When I opened the sandwich when I got home it didn’t even look like a sandwich. Half of the stuff was just laying in the wrapper and the bread was broken in different places and practically laying flat. It was almost impossible to eat and I paid $13 for it. I am normally very understanding when it comes to food service because I’ve worked in restaurants before this was ridiculous. And I wouldn’t leave a bad review if it was only a 1 or even 2 time thing. It’s been multiple bad experiences. I’m not sure if it’s bad training, employees not caring, or what it is but it’s getting to the point I’m going to have to drive to another town if I want subway.

Not sure who made the subs, but for $33.16 was NOT worth it! They didn't complete my order, got it WRONG, and didn't cut the sub bread the correct way. I will NOT be ordering or going there again! Food: 1 Service: 1

So sick of ordering from here and not getting what I ordered. Every time I order it’s wrong, and even one time I didn’t even get one of the subs I ordered. I order online because I work outside of town and I try to get myself and my crew lunch. If something is messed up I’m not driving the 15 minutes back so you can look at it and build me a new one. Unless you want to pay for my loss of wages having to deal with this. I WILL NOT order from here again! Jimmy John’s get’s my business from now on!

I would like to see the counterperson on the 8th. April works, give a cry when we can eat for lunch. I have a milk allergy and it is often difficult to find restaurants that can make a safe meal for some with a food allergy. These employees made me very comfortable that I got the safest meal possible. They changed gloves, wipe off the counter-oven, got a clean knife and used meat and vegetables from the cooler that was not on the line. It was refreshing to have taken my allergy seriously and the staff to do the new to make my meal safe. It was a great end to our trip to problems in 3 restaurants on our trip. Thanks again. Go on!

This special subway had very helpful, friendly staff who made their work very well. All tables and stands were clean, the dining area was well lit, and the floors were free from litter. The bathrooms were clean, but the toilet in the standard booth never stopped running. Staff said they were aware of the problem, but they were waiting to be fixed. Compared to many other subways I visited, I was quite impressed by this overall.