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フィードバックを提供するThieves and scumbags abound at this Tilton location. I was loading a large item onto a cart and set my iPhone down on the display. I got on the road and realized so I turned around and went back to the spot I left it but it was gone. Called the phone and went right to voice mail so I knew some scumbag thief had turned it off so I couldn't track them. Think twice before using this BJ's, but if you do be on alert. BJ's security wasn't very helpful, telling me I had to wait 3 days before anyone could look into the security camera data. Time to join Costco I guess.
Worst tire experience ever. Three issues for my Toyota Camry. The car has a light colored leather. Just pulling the car in and out of the bay the driver seat ended up filthy. I had to use simple green to get it clean. Two, my tire sensors would not reset and activated 20 miles down the road. I thought I had a tire going flat and white knuckled it the rest of the way home. Three, there's a shake now at highway speeds. I am back now and the tire side is staffed with one guy. So every customer that walks in is a big delay while I wait to see what he can do for me. What a colossal waste of time. Never again.
Ernie (an employee usually at the entrance checking receipts) is one of the kindest people I have met. He always asks my children and I how we are and has a kind smile. A true gentleman! I love the bakery selection. The value is excellent for quality products. We shop here for our 4H club needs, as well as personal. We have been loyal customers for years, but Ernie is the reason I took the time to write a review.
On a previous visit I had clipped a dozen or so online coupons as the item's shelf tag stated to do to get a discounted price. That in itself is not easy to do scrolling through 100+ items on my iPhone to find the items. Not paying attention until I got home, I noticed on the receipt that none of the on-line coupons were applied. But I let it go....that time! Today I go to the store and as I'm going around, the item's shelf tag tells me to do the same thing...clip the on-line coupon to get the discounted price. So I scroll through 212 items to find the several items that have coupons and clip away. At the checkout the same thing happens, no coupon credits. After going around with the cashier who's trying to figure out why it's not working, she and I go to the service desk. The clerk at the service desk informs us you can click the coupons in the store, but it takes some time for the coupons to hit your BJ's membership. She stated it can take15-20 minutes. Thinking we just wasted 30 minutes, the cashier and I go back to the register, she voids the entire order and re-enters it. But again no coupons. Not only is this false advertising, but ripe for a class action law suit! The service desk clerk expressed her frustration with a promo they have going right now where if you buy 4 specific items in the store, you get 75 cents per gallon off outside. She said nowhere is it say on the promo that it is not immediate or give a time-frame. Glad I did not fall for that one! I received an email yesterday telling me my membership is up for renewal in 30 days. Needless to say i will no longer be playing BJ's silly coupon game. Costco is a little further drive, but at least i know i am getting a good price without having to clip coupons that don't work.
The staff are helpful and friendly. I usually do a grocery pick up and it comes out quickly and correctly.