Ask Italian - Thurrock

Had a terrible experience with managers of the Lakeside branch on Sat 25th Nov at about 4.40pm. I went in with my family of four and the restaurant was almost empty with only 6 people max. One of the manager's, Nicola asked us if we made a booking online otherwise we could not be sitted with a rude tone. We responded it was almost empty, then she hit us with the truth saying there is only one chef that afternoon and too much for the chef. We went online and realised the restaurant does not require a mandatory booking. The other female manager came and noted the same thing. She also refused to give me her name whe. inpolitely asked to report my experience. It is titally out of other and strongly feel there were being lazy and lacked customer focus. These managers will run the business to the ground as they only care about their wages and not the customers or the business. No wonder it was the restaurant with 6 custimers and almost empty at the time. Ask italia should investigate this to avoid more negative customer experience.

Yesterday, my family and I visited Ask Italian and were initially worried about getting a table due to the busy and full restaurant. However, the manager was able to find us a table, which was fantastic as we needed a large table for four. She was incredibly helpful and understanding, making sure we had everything we needed despite how busy they were. The staff, especially the manager Anna, were amazing and we all enjoyed our meal and left satisfied. Even our youngest child finished his plate! Thank you so much, Anna. We will definitely be returning.

The service and food at this restaurant are superb, with a wide variety of dishes to choose from. I highly recommend trying the poke bowl, pizza, and more. The staff is very friendly and welcoming.

Lauren was so amazing! Her service was impeccable. She’s the reason I’ll be back. She checked on us through your meal, i case we needed anything and omg I made her hand heater the world of cheese all by hand and not even a complaint/ she just smiled and said it was okay. Thanks for your service Lauren.

Came for dinner after going to the cinema. Booked a table online, but there were plenty of seats available. Very friendly and welcoming staff, cannot fault the service from all staff. Delicious food, and reasonably priced. You can scan the code at the table to order and/or to pay the bill at the end. Love this, as is more convenient when the staff are busy waiting tables. I would definitely return.