Carvel - Thornwood

I’ve been waiting a week for the owner to reach out to me. My mother and I had a terrible experience with a very rude and erratic employee. It seems that Lou (the owner) doesn't prioritize customer satisfaction. We’ll be getting our ice cream in Pleasantville today instead.

Good Carvel location in the Rose Hill Shopping Center. Service was fast and friendly, ice cream was delicious as always!

The restaurant was clean and well-organized. The young woman at the counter was friendly and efficient, and she brought a smile to my face. I really appreciated that—it was exactly what I needed. Thank you!

The ice cream here is surprisingly inconsistent. It’s strange to say, but when you pay for a topping, sometimes you get a generous portion, and other times it’s barely there. Either the staff needs retraining, or they just don’t seem to care anymore. This place used to be great a few years back, so I'm not sure what went wrong. From now on, I’ll be going to Village Creamery, where you consistently get what you pay for. It’s worth the extra few minutes of drive to actually receive your order as expected.

Always a great product. We order a cake about every other month from here and the service is always amazing. When the photo machine went down yesterday they gave me a call immediately with 2 other options. They kept trying and called me when it finally worked. Everyone is friendly and truly wants to make the customer happy. We also love that there are tables inside and outside to sit and eat ice cream with our two young children. Fun family outing.