Wendy's - Tempe

I have consistently found that the cookies at this restaurant are overbaked and burnt. They often get my orders wrong, and I’ve encountered bugs and hair in my food. Additionally, they never provide napkins, ketchup packets, or ranch cups, even when I ask for them. The manager frequently yells at both customers and employees at the drive-thru. To top it off, today the employees gave me crumpled cookie fries in a burger wrapper, and I didn’t even receive a burger, despite paying $11 for my meal.

I placed an order at the drive-thru and, despite you repeating it back to me, I still received the wrong food. How many stars does that warrant? This is why your competitor next door is outperforming you. It’s frustrating that this is the third time this week that my order hasn’t been right. Please, get it together and ensure that you give me what I asked for and paid for. After all, it’s your job!

The food arrived lukewarm, which was disappointing. My breakfast sandwich had a bun that was so stale it was hard as a rock. It clearly reflects a lack of care on the part of the person who prepared it. Additionally, the phone number is disconnected, and since this is a franchise, I have no way to seek a refund other than through the store itself. They really need to improve their service.

Staff was a little rude and before I could even look at a menu or grab my phone to place a mobile order as I intended before entering and did so before leaving but almost didnt want too with the employee basically harassing me to place an order the second I walked in and not believe me when I told I will be if you give me a minute no just continues to say people say things like that often but dont they just come in for the cool air or power outlets or get soda for free. First its Arizona and way to hot outside to be stuck in it with nowhere to go sometimes how about have some decency in you and realize both just humans at the end of the day. Second just because someone(s) do or dont do something doesn't mean its safe to assume everyone will/won't. Other than all that tho I ordered a 4 for $4 meal and was very pleased with final total cost and the amount of food I received with just under $5

Super weird parking lot situation. I placed a mobile order and I think they made it before my desired pick up time because I got there right on time and the food was cold.