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フィードバックを提供する9/9 Wedding, Rehearsal, and Brunch hosted by The Castle with most of our family taking up the suites.A weekend that will forever fill my heart with gratitude. The Castle executed every part of my dream wedding even better than I could dream it. And those last minute hurdles: they handled them before we could even notice. Trust Karen, trust the Castle, and bring the best wedding planner (we sure did with Miranda Gibbs). If you come with trust The Castle will show you it’s full magic. Oh: did I mention the food was INCREDIBLE?!?!Oh! And if I had another hour: I would tell you all about my Spa day immediately after. Just know it healed my dance worn body and left me honeymoon ready! Ask for Brian!Rooms: Amazing amazing Suites. From tower suites, to full apartment styles with a separate kitchenette. My wedding party was having the best time!!!Nearby activities: Other hotels less than a mile away for extra guestsSafety: Very few stairs (had older family with us) but the stairs that were there had lots of space and sturdy support. It’s the small things that show consideration.Food drinks: 5 star dining executed flawlessly. Guests won’t leave hungry and they accommodated every dietary restriction perfectly.
Absolutely breathtaking! We had an amazing time even just lounging around being there. The room was nice and clean and staff was super helpful.Rooms: 5/5
Great place and nice stay, not sure if the word “luxury” accurately describes it. Stuff is nice and friendly, the place is clean and quiet, beautiful scenery. A few comments: the pool is open from 10a-6p it wound nice if they extended the hours of operations. Breakfast was rather poor, typical American hotel breakfast which is included in your stay. Overall the place is good, but there so many things that could be improved and brought up to luxury level.Safety: Very safe
At the spa there was a $50 service fee that was not listed when I made my massage booking. When I was paying at the end of my treatment the receptionist did not tell me about the fee. I had added a generous tip for my masseur before I learned of the $50 fee and that it was split with the masseur. All customers should be notified of the significant up-charge BEFORE they confirm treatments and the fact that gratuities are included in your bill needs to be explained BEFORE customers add them to their payment. I left feeling taken advantage of. Not the spa outcome I was looking forward to.
It 's gorgeous as long as you don 't have to deal with the front desk to help with anything. There 's one gentleman that was very kind and accommodating, Brian, he had curly blonde hair and glasses- nice guy and obviously had training in hospitality. I was locked out of my room after a stroll and breakfast. I went down and asked for another key because my stuff was in the hotel room and I needed to get it prior to my spa appointment. A front desk man named Johnny M. wasn 't apologetic and seemed a bit like they lock people out of their rooms prior to check out all the time. Either way, he clicked a few things then gave me a new room key a bit dismissively as if I was disturbing his peace. The new key didn 't work and at this point I 'm frustrated with the fact the new key didn 't work and why my old key didn 't work in the first place. I go back to the front desk and I ask if one of the people at the front desk can just let me in the room so I can get my things. Johnny M. again, dismissively says what? with a screwed up face and im trying to understand where this attitude is coming from because apparently I 'm bothering him again ; he asks for me to give him a second . It 's not busy at all yet, I need to give him a second to get into the room where I kept my things because of a glitch they can fix in less than 5 minutes. I 'm baffled because I just really want my things but I simply ask him his name and give him more than several minutes, he eventually comes up and opens the door with a new card. The interaction was very disappointing and not condusive to the state of the grounds. The check in wasn 't great either. They also do not provide confirmation emails upon booking so screenshot or asking for a confirmation number. My advice, take a screenshot of your bookjng and if the nice gentleman with blond curly is available, only deal with him. 4 Post spa experience- its 5 stars regardless of the young man 's nasty attitude. Book it and the spa.