Chili's Grill - Sumter

They couldn't get the table kiosk to work and the server walked away when I tried to show her my rewards email. Due to this we got only chips and salsa instead of the chips, salsa and queso that we should have received. Also she didn't give us anopportunity to select our side order just assuming that we wanted fries. (Not) Food was pretty good and it is a nice cleanfacility. All things considered kind of a mixed bag.

This was our 1st time visiting this Chilli. They did not disappoint. The mangers walked around helping their servers and making sure the guest were ok. I could tell it was a little short staff but the service didnt show that at all. Tyler was my serversand he was friendly and managed all his tables well. The food was hot and drinks were good.

I went Friday night and dined in. Raven was awesome!!! She was fast, efficient, and professional. Kudos to Raven!!! The food was amazing!!! From start to finish I had an enjoyable experience, so much that I went back on Saturday for 'To Go ' . This is definitely one of my 'SPOTS ' moving forward.

I called in for a takeout order, and the young lady charged me $16.00 for a meal that was supposed to be $10.99 for three items. When I arrived, the total came to $19.88 because a tip was added without my consent. It also took a long time for the scanner to process my debit payment. When I got home, the food looked burnt and nothing like the pictures or what I've seen before. What is going on?!

The bar and grill was closing at 10 PM on a Saturday, and they started turning up the AC to encourage people to leave, which I can understand. However, what I can't overlook is my food. I simply wanted a burger, but it tasted like kerosene. After taking a bite, I decided it was best to stop eating. I was really disappointed. On the bright side, the server was very nice.