Starbucks Coffee - Summerville

Run of the mill Starbucks, nothing spectacular except today one of the employees was doing such an awesome job I had to leave a review. They had a ton of people ordering, they were having trouble with the register and you could tell some patrons were getting impatient. There was a young brunette woman that was keeping track of everything out loud with a fantastic attitude, talking to her fellow employees and communicating very well with the customers. She did not appear to be bothered in the slightest with the stress. She was very impressive, as was the rest of the staff considering the rush. Despite the holdups I was in and out quickly in my opinion.

I made my order this Morninggggg approximately $30. The order was incorrect. I immediately called Starbucks and Ms. Diana answered. Ms. Diana resolved the issue of no whip cream in my order. However, this error should have never happened. That just says to me RUSH RUSH RUSH with no checks and balances.

This used to be the best Starbucks in this area. Now they are perpetually understaffed and on most days you can't get a drink in less than 45 minutes in this store. They never have the mobile ordering turned on so that option is out. So if like me you cannot stand for 45 minutes do yourself a favor and just go to the cane bay store. They always have the mobile ordering on. Shame on this store for turning off that option.

I waited in the drive-thru line for 25 minutes, and the barista at the window spent nearly 10 minutes chatting with the driver of the car in front of me, a white Toyota. I've never experienced such a long wait at a Starbucks drive-thru before. If I could give this location zero stars, I definitely would. This place really needs to improve!

Among all the Starbucks locations, this one has consistently run out of various items, such as white chocolate mocha and oat milk. Before a corporate explanation about "supply chain" issues comes up, I want to point out that the other local stores still have these items in stock. This suggests that either their inventory management needs improvement or they should start sharing inventory with nearby locations. Regardless, it seems that upper management has not shown much concern about this problem, which has persisted for the last six to eight months.