Panera Bread - Suffolk

We had an amazing dining experience! My vegan sister-in-law discovered a fantastic meal, I enjoyed their bread bowl filled with soup, and my husband declared their mac and cheese the best he’s ever had. I decided to order a to-go bowl of soup to savor with the leftover bread bowl. The woman at the counter went above and beyond to make sure we had a large enough container for our leftover salad, a plastic bag for the bread bowl, and a well-sealed container for the second soup. Her exceptional service exceeded all our expectations!

The customer service at this restaurant was excellent; the cashiers were knowledgeable and helped us track down our order. The place was clean and clearly popular. Ordering was a breeze, whether at the register or through kiosks. The food was fresh and delicious!

This restaurant is fantastic! The man in suspenders, whose name I don't know, is always incredibly kind and helpful.

The food can be excellent at times. One day, you might enjoy a dish that tastes incredible, but the next time you order the same dish, it can be dry and lack flavor. Consistency is essential.

I really appreciate their customer service. Meals are always served quickly and prepared well. If I had to suggest one improvement for the customer experience, it would be the pick-up area. A simple acknowledgment of waiting customers for their orders would make a significant difference. Nevertheless, I really enjoy this café and visit often.