Tim Hortons - Sudbury

There's nothing like waiting in line for over 15 minutes with only 3 people ahead of you, just to order a chai tea and end up receiving an orange pekoe instead.

I recently visited your establishment looking to purchase a dozen donuts for a gathering I was hosting. Specifically, I wanted to include three blueberry fritters in the dozen for my guests. However, I was told that I would need to buy the fritters separately as they were only sold individually. I suggested adding the cost of the fritters to the total for the dozen, as they are frozen and only take a few minutes to bake, glaze, and fill. I was disappointed to learn that I would have to purchase a six-pack of fritters for additional money instead of simply adding the cost to the existing dozen. This left me as an unsatisfied customer, especially since I had already purchased a dozen donuts. Sincerely, Dusty

I waited in line for 10 minutes for a coffee but had to leave without getting one because I would have missed my bus. There were plenty of staff available, so there was no reason why someone couldn't have taken my order during that time. The service is supposed to be quick and convenient.

I don't like the new renovations to the store .We walked in and walked out .Didn't even order .We don't like the long bench seat along the front window .You took seating out in the front corner to make the drive through bigger. Front counter is smaller less selection of donuts .What happened??

Tim Hortons is Tom Hortons. This one was clean and was very busy. They didn't have much of a choice for selection. However, the manager went above and beyond, giving us suggestions. The best service I have had at a Tim Hortons in a while.Parking: The parking lot was big, lots of spaceKid-friendliness: The staff and manager are extremely kind and helpful and talked to the kids and gave high fives.Wheelchair accessibility: Their is handicapped parking in the front