Clervaux Artisan Bakery And Cafe

I stopped by for a bowl of soup and placed my order at 12:30. There were a few requests that were politely acknowledged. However, my food didn't arrive until 35 minutes later. I didn't have enough time to finish my meal and was disappointed to find a stale piece of bread hidden under a fresh one. The tea I had ordered had also gone cold by this point. When I asked why the wait was so long, I received varying responses from problems in the kitchen to the staff simply taking orders and not being involved with the food. Overall, it was a disappointing experience with poor customer service. There was no offer of a refund and I was ignored as I left. I was quite upset with the staff's reaction and won't be returning.

The customer service at this restaurant is terrible. I went to buy some tea cakes to take away, and the lady who served me was busy chatting with another staff member who was on break. She kept saying his name multiple times while ignoring me completely. She didn't say thank you or anything, which was really rude.

We spontaneously decided to have brunch at this café with my partner. The atmosphere was lovely and the café had a great selection of freshly baked breads. The waitress was fantastic - friendly, talkative, and attentive. Our food and drinks were served promptly and were delicious. There were plenty of vegetarian options to choose from. I even bought a dish made by one of the residents at the farm/school, which was a unique and great value. We will definitely be returning next time we are in Darlington.

We 'd never been to this cafe before, but our usual place was shut so we decided to pop in. We got the coffee and walnut cake and were horrified to find mould on the bottom when we were halfway through eating it. You can see in the photos the black, green and white mould on the entire bottom of the cake. When given back to the staff they said it was 'just from the slate ' and 'wasn 't mould. ' You 'd have to be blind to not see that this is mould. To call yourself an artisan bakery and serve this is disgraceful. No apology was given and we were sniggered at when we pressed that it was mould. They just denied it. Bad service and bad food. I don 't know how they have a 5 star hygiene serving food like this.

My mother and I met some friends here for morning coffees. It's a nice space, light and airy, although very echoey. The service was friendly, if not altogether accurate. There was a nice choice of cakes. The scones were huge and delicious...however by late morning they had run out of both scones and tea cakes. Toilets were spotless. Parking nearby is an issue.