Stanford Cancer Center Palo Alto

Giving a great hospital a great review is kind of pointless. This is specifically about the quality of treatment I received with my one-week stay in the H wing of the 300 building. Cancer treatment seldom brings smiles to many faces. I do expect to receive the best possible care from the primary care team, that's why I chose them to deal with my cancer. The general quality of care I received from the nursing/RT and housekeeping staff are so far above expectations it's unreal. I never experienced or saw anything but positive, uplifting interactions PERIOD. Even the guys that empty the trash were cordial. With as good as the general care I received was, 5 people went so far over the top, I have to consider them friends I would go out of my way for. Patty, Alex, Pearl, Socrates, and especially Cathy made what should have been a very scary time, as pleasurable as possible, and I will be forever grateful for the treatment I received from them. As a SBO I know what a challenge it is to find good, never mind great help. I hope the administrators at Stanford realize how lucky and fortunate they are to have such great staff members hey can rely on.

Your infusion center front desk associates could be more productive and attentive of people. After coming in to check in for chemo and labs. Lab work was completed and my wife and I sat and waited for her 2 pm appointment. Labs were done at 12:40pm. We continued to wait and wait until we noticed 7-10 patients after we first checked in go back before us. At 2:10pm we were then told by the same guy that checked us in initially that you have to check in twice. Here we sit at 2:30pm finally getting started as we have now wasted almost 2 hours of waiting. Seriously what a joke. Your redwood center is way more organized and have had zero issues with them for 3 treatments. Now we switch to this center and first time we have an issue.

They will rush your loved one to die. they will keep pushing you to do DNR/DNI every single day even you keep saying no! even the family said no to DNR/DNI they will say that the terminally ill confused patient agreed to it.Every doctor that will enter to your room will ask your family to do DNR/DNI every single day sometimes more than 3x a day!!! Then when you see the palliative doctor be ready because they will start giving meds to kill your loved one!

Stanford was a breath of fresh air after my very difficult cancer experience at Sutter. Sutter Health specialists misdiagnosed my cancer and then tried to give me the wrong radiation treatment.At Stanford, I was treated like a human being with cancer and not as a cancer attached to a human being. Stanford doctors were nothing but professional, kind, patient, and empathetic. They proposed a conservative treatment plan tailored to my needs, my health goals, and my beliefs. I was 100% in the driver's seat of my care at Stanford as opposed to sitting in silence the backseat at Sutter with no say on the direction of my cancer treatment or decisions.

Stanford website promotes a second opinion platform and it was nothing short of time -consuming , frustrating (website glitches that their third party partner was aware of And all around ineffective . I spent two days and several hours on the phone to Learn the website has glitches they are aware of , etc. and also, I received different information from Stanford each time I called the specific phone numbers given in the website . We are not going to go forward with a second opinion which was going to have to be all online anyhow... seems to be the way of the world these days.... The representatives for both Stanford and their partner , Included Health, were kind and professional but the entire system is inadequate... don't waste your time nor money... until they get their act together .