Bertucci's - Springfield

The food was good and the service was ok. it wasn't busy, but it took a while to see our waiting employees for beverage refills or additional brot.

I had a pizza tonight and what to say. it is amazing! fast delivery and it comes with rolling and amazing butter blend. must be dined next time.

Italian food was one of the worst. I think most people come for the pizza. I enjoy new experiences and that was it. I'm probably not coming back. the server was nice!

A very special thank you to Mr. Bill Ross you and your staff are superbly phenomenal!! I truly appreciate everything you made it a special and fun experience ?. I highly recommend this establishment great staff, yummy food and wonderful atmosphere.

This was my family and I first time eating here after coming to visit for my little brothers graduation. I have had the worse experience ever while my family ate here. When we arrived there was something crawling on the wall some type of bug disguising, after informing the waitress she asked us if we would like to move our seat as we did. While waiting on our food our drinks arrived watered down and again disgusting! We informed our waiter who took the drinks back just for them to come back even worse. The food arrived no better greasy and again disgusting! I eventually asked for the manager and I explained to her everything starting with our arrival and the bug crawling on the wall. She IMMEDIATELY became defensive stating no that’s not true we have no bugs here in our restaurant! As more family arrived my little cousin saw a spider so I asked the waitress to please inform the manager who never came back out the back to see it, but accused us of lying. We drove 13 hours from home to come here for my little brothers graduation, and I have never been to CT so it was an absolutely horrible experience for me. This restaurant and it’s food including drinks was the absolute worst and sad unfortunately that we didn’t even get to eat and enjoy our food and family, but instead deal with multiple issues repeatedly. I can only hope this review helps someone in the future as it didn’t help us any!