Jurys Inn Southampton

This is a fantastic hotel very close to the very to the Isle of Wight. Even better they offer free parking. The car park next door is something like £5 for an hour or two. Total rip off. Back to the hotel. Friendly staff clean room with all the mod cons. Coffee machine etc. only disappointing thing was the blowers from the sports centre next door were really loud. Bed was huge and comfortable and the products in the bathroom were lovely and carbon neutral too so a bonus. The hotel is next to the shopping centre so it’s easy to go there and eat.

Nice hotel and restaurant very good. Staff polite enough but receptionist not bothered too much. Rooms were clean and pleasant stay. Food was good standard. Only downside no on site parking which would make a world of difference. Would love to stay again but parking situation very off putting

We reserved 2 conference rooms at this restaurant for our church's Sunday service and Christmas party. Louisa was very responsive to our inquiries and accommodating as we planned the number of attendees. The chairs in the rooms were set up as requested and the snacks and lunch were delivered on time. We enjoyed the festive menu at the restaurant and everyone loved the food. I would like to give a shoutout to Thomas and his team from the restaurant, who worked hard to ensure a smooth lunch service. They made sure the kids received their food at the same time as the adults, checked on everyone, and even helped us surprise a birthday celebrant in our group. This is the third time we have used their conference rooms and we will definitely be back again in the future. Thank you!

Hotel suggest on website using loading bay outside to unload luggage before driving to nearby parking. I decided to do this due to being on my own with a severely disabled child and a toddler. Loading bay has a 15 minute limit. I struggled in with both kids, not even getting son’s wheelchair out of car due to extra time this would have taken. I waited to check in, raced up to room with one heavy bag and then rushed back to car. No offer of help by staff. Apparently overstayed by 5 minutes as it’s ANPR when you come in entrance and leave exit, not how long you’re actually in the bay. Despite details of loading bay limits being pinned on wall of hotel they deny any link with parking management company when you get a fine! Requested land owner details so could appeal to them but hotel fobbed us off saying Southampton Council. Council do not use ANPR to endorse loading bays and have confirmed to us they do not use private parking companies. Emails to hotel since, trying to establish owner details have all been ignored. Poor customer service.

We had a very short stay here prior to our family trip to Peppa Pig World. We arrived around 7pm on the Tuesday and left around 9am on the Wednesday. It was just a place to stay for the night. Unfortunately, we left feeling unclean and unhappy. Our room was spacious but that is the only positive thing I can say about the room. I cleaned the bath before bathing my two children and more than a few black hairs came off onto the cloth. A long black curly hair also came off onto my child’s skin when I dried them with the towel (we are a blonde family so it was very obvious)! There were lipstick marks on the mugs that obviously hadn’t been cleaned properly, stains on the carpet, dirty tables (which I also re cleaned myself), a tear in a cushion and the carpet was coming up in one of the corners. We weren’t expecting much from the hotel and really didn’t need much as we were there for such a short while, but we should have arrived to a clean room. We wouldn’t stay here again.