Smith's Chippy - South Shields

This fish and chip shop is really disappointing now, I would recommend avoiding it. My loyalty used to be with the previous owner. The new owner has driven this business downhill so much that I will never come back. The current staff are also completely ineffective. Overall, it was a terrible experience.

This dining experience was a complete disaster from beginning to end. Knowing that they cook to order, I tried to place my order over the phone as a loyal customer. However, when I called on New Year's Day, I was told to call back because the shop was busy. When I eventually went in to place my order, I found only one stressed-out person serving customers, who kept mentioning how stressed she was. The shop was extremely busy and many items were already sold out. Feeling sorry for the overwhelmed employee, I decided to cancel my order and leave. Billy, please consider hiring more staff to improve the customer experience. I will not be returning, as it seems online deliveries receive better treatment. This was not a good experience.

This restaurant review describes a disappointing experience at a chip shop. The reviewer had to wait 40 minutes for their food, which included fish bites and chips, as well as battered sausage and chips. Despite the shop not being very busy, the service was chaotic. There were constant apologies from the staff, and the reviewer observed three Just Eat drivers leaving because orders were not ready. The reviewer was disappointed with the amount of fish in the fish bites, which tasted mostly like batter. The curry was cold, and the chips were not good. They used to consider this chip shop one of the best in the area, but after this visit, they will not be returning. The reviewer also felt that the staff were not able to keep up with both in-store orders and online orders, which impacted the overall experience.

Uncooked chips , a broken fish not what we expected! Have previously enjoyed Smith's chippy , but will no longer.

I’ve always loved this places through the years and i will always be a returning customer. Amazing customer service, especially for the young girl at the front, so polite and understanding! Great food as always i couldn’t recommend this place enough.