Milano - South Lanarkshire

Just back from Bar Milano and wanted to take the time to thank Darren and his staff for everything they did for us today. Things didn't quite go as planned but Darren made sure we had the best time, kept the drinks flowing and even...helped us onto to our next stop by booking taxis for us all. Brilliant customer service from him. Many thanks again!

Five years ago we spent a week in Rome and the difference between pure Italian Pizza that which we are accustomed to here in the U.K. bares no comparison! Just had a Pizza in Bar Milano and it has to be said it was...AS GOOD as the real thing in Rome. Bravo well done Bar Milano!

As we were only a table of we seemed to be invisible to the staff. When our food was brought to us we were given no cutlery, had to ask someone to bring it for us. We had to repeatedly ask for things because...they weren’t done the first time we asked. Trying to get someone to serve us drinks was beyond a joke. We went to the bar because we had waited so long to get drinks were sent away. In the end we got a pizza box took our food home. Absolutely the worst service which was incredibly disappointing as it’s our first night out in over a year. The most helpful person was the doorman who got us the pizza boxes because none of the waiting staff could be bothered. Pizzas were nice but not worth the terrible experience we had.

Three quiet middle-aged men have a table outside and the service is super quick and friendly…what a lovely night. With no one around us, my friend lights a cigarette and a couple more in the next few hours…no signs to say otherwise and nothing said...either by staff or other patrons. A few hours later and enter ‘Core Security’…the thug approaches us and aggressively tells him to go to the smoking area which when pointed out, we can see a cordoned-off area in the car park. Whilst chatting and being the forgetful character he is, he lights another and Mr. Thug approaches and even more aggressively my friend gets scolded “I won’t tell you again” and then storms off to escalate to his supervisor. Enter the rottweiler…I honestly thought this guy was going to lunge at him! Wow! The bar manager came quickly and de-escalated the situation but explained they have had issues with this firm on several occasions and he couldn’t have been more apologetic…well-handled Sir. Anyway, we leave (earlier than expected sadly) and I can honestly say I couldn’t ever consider returning to Bar Milano as long as this is their chosen security company.

Popped in to Bar Milano for a couple of pizzas. Had a bit of a wait on food but restuarant was empty. First the order was wrong. Waited on new pizza and it came completely covered in chilli flakes. It was impossible to even eat...a bite! The side order of chips and stuffed peppers were cold. The worst ever! Some one needs to tell the pizza chef it is not good business to try to kill the customers. Will not be back.