Subway - Somerville

As soon as I walked in, I was greeted by the delightful aroma of freshly baked bread and the warm smile of a helpful staff member. On a previous visit, I had ordered something that didn’t quite suit my taste, but Russell, the manager, was incredibly kind and accommodating. He made me a new sandwich that perfectly matched my preferences, allowing me to truly enjoy my meal. This level of attentiveness is rare and certainly appreciated!

A challenge arose regarding a service for a paraplegic individual. Upon hearing this, Bruce, the manager, responded with remarkable defiance. He offered a sincere and compassionate apology. What a response! Thank you, sir.