Wendy's - Smyrna

Usually Wendy's great places to eat! But especially recently, this place seems to have remained behind. Our latest order was in the promised dessert (a specialty was sunk by applying a quarter or less of a cookie on it, still by photo with much more. Our substitution of a baked potato for pommes was repeated several times and checked by a participant; but they got the order wrong. Also no grill sauce or ketchup was provided for the orders, although we requested it. (Bottom line is the order has not been checked what had been entered in the ordering system. Also the rate of serving Drive-Thru customer was slow, much less than normal. Finally, there was an argument with staff in the restaurant: one of those who collected the food did not wear a mask, and he argued with (of course, the manager who tried to correct it (a violation of the law in our localé). "Nuff said! Dave wouldn't be proud of this place.

This is a great location! I come several times weekly and the service is always fast and friendly! The manager is awesome, and goes out of his way to take care of his customers!

I?m so disappointed. I came here for the first time, and I thought they were so nice. I ended up leaving my bag and when I tracked it, it was found there. I called them five times. They only picked up twice and each time they said they didn?t see it and no one turned one in. Called the 2nd time and said I tracked it and it was there, they said they would call me back and didn?t. I had to call them and they rushed me off the phone. I live far and just cancelled my cards, but truly this is so unprofessional and I?m not a fan of thievery. Never coming here again. Tempted to call the police, since I had money and my identification.

The Customer services was Great and professional and my food was actually hot and fresh thank you Wendy?s crew!!! I will definitely be back and recommend people. Keep it up and thank you for your services during this difficult times!! Thank you

Worst customer service I?ve ever experienced! Had to go back 3x to receive the correct food! And then the service from staff was very sad! This location should invest in hiring people who are willing to provide good friendly service with a smile! After today?s experience I will not visit this location again and will tell all my friends to visit the other location on Wendy hill...