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フィードバックを提供するNo host or hostess when we arrived. I’m disabled and it would have been helpful if someone who worked there, to at least offer to hold the door open when we arrived and left, don’t recommend anyone in a wheelchair, patronize this location. If you aren’t going to invest in a button to automatically open the door, then at least hire people who can assist at the door, I’m not asking for anything that other restaurants offer. My wife and I specifically went there for the mussels, that are no longer offered. We had to repeatedly ask for rolls, when we finally got them, they were cold, and hard as bricks. We asked the waitress for fresh rolls, she took the rolls she left on the table, and microwaved them. This must be an ongoing issue, because the people behind us burned their hands on the rolls they were just given. I did get a dish of oil with no seasoning. At least my small margarita pizza was okay. We are really disappointed I never wrote a bad review of any restaurant. We were planning on going back for our anniversary, but will probably go elsewhere, if you are in the area, I strongly recommend Lamberti Luna Rosa, for great service and authentic quality Italian food. I’m not sure if other bertucci restaurants are also lacking in service and quality, but I don’t think we’ll chance going to any location, especially when other alternatives are available It’s a shame, my wife and I were really looking forward to this.
I love Bertucci 's and came back for the Shrimp Bella Venezia pizza (shrimp, lemon pepper sauce, tomatoes and basil). They don 't have it on the menu anymore, but I asked my waiter 'E ' to make it and he got it for me. The best pizza ever!! 'E ' treated us so well, very nice guy and excellent service. Will come back again when in the area.
Sonnet served our meal and she was so attentive and courteous. The food was absolutely delicious! Recommend their Tuscan wings and Farmhouse Salad!
I was in with my daughter as an impromptu dinner out together, and besides the food being good, the service was fantastic. Mackenzie S was our server and the sensational service started at the moment she approached our table and greeted us with a warm smile and an enthusiastic greeting. Her enthusiasm continued when we ordered one of the new items that was debuting that evening and made suggestions from the other new items on the menu. Being in a customer focused business myself, the importance of service is a priority to me. Mackenzie surpassed that with her sweet, genuine demeanor! Thank you Mackenzie and staff!
Not too busy on a Friday afternoon for lunch, food was hot and tasty. White sangria pitcher was yummy! Our server Sonnet was delightful and attentive.