Leandro - Secaucus

We were visiting my dad for his 50th birthday and we wanted to be close to NYC but not in the city. This hotel is perfectly located near the NJ transit and Uber’s are able to find you quickly at the front of the hotel. We had room 201 which was fully equipped with a kitchenette and all the little things we needed. The staff, Michelle and Amanda were both super welcoming and friendly. Always smiling and chatty even after a long day. The only complaint we had about this hotel is where our room was located. Next time we stay, we will request a middle of the hallway. The hotel is right next to a freeway and it can be very loud! I had to buy a box of ear plugs after the first night.

Disgusting that I requested a roll away bed and it's not even possible for the room we booked and the manager refused to comp is a room for the two nights and kept trying to say it was an issue with booking and I had proof it was booked and requested properly. Proved there was no additional charge on the website either. The front desk clerk has to handle everything also and that's not very efficient. He was nice however and not his fault at all.

The hotel was perfect for an overnight stay on a snowy night. Easy free parking (a plus in the metro area), quick check-in, and clean room with a fully appointed kitchen. Bonus points: I negligently left a charger and cords behind; I called the hotel that afternoon; the helpful clerk found the set immediately, I emailed a prepaid mailing label, and I had the charger set back in my hands within two days. Great, friendly customer service!

The staff headed by Amanda Tuorto we’re outstanding. Amanda recommended dining options and even made reservations without being asked. The one bedroom suite was recently remodeled and was spotless and very well equipped. The comfort level was great and the location is very convenient and easy to find. Kudos to the team in Secaucus for making our stay so enjoyable. We will be back.

I for one wasn't treated very well. I asked for a clean quiet room. I got neither. Truck drivers who's companies have a contract and give them lots of business get treated much better than a single business traveler who uses points. My closet smelled from pot and a lady kept trying to get into my room all night. I couldn't sleep. The manager didn't handle this well at all. Never again