Scotts Valley Coffee

NO RESPECT FOR THE ELDERLY... Please read....my mom, sister, niece and 94 year old gramma stopped for coffee here. My mom went to order coffee and my gramma went straight to use the bathroom. Sign on bathroom door said for customers only and to order first then get the key. So my mom went to order our coffee and my gramma waited at the bathroom for the key. The lady working asked what my mom wanted to drink. My mom told her I 'd like a latte and also the bathroom keys for my mother please. The lady asked who the coffee was for. My mom proceeded to tell her she was getting the coffee but my gramma needed to use the restroom. The worker said without even looking at us customers only. We are customers! We became confused why she wouldn 't let my 94 year old gramma use the bathroom while the rest of us ordered drinks. Then the worker rudely said you don 't look happy. Go next door and get coffee there. I don 't care. We asked a couple times to just buy her coffee and she refused service to us. Wow, we were all stunned. Other Customers were too. I had to walk over to my gramma who 's deaf and yell in her ear the situation at hand and that we were being refused service. Mountain Mikes heard the story and gladly took my gramma in. Don 't give this business your money. I don 't know if the lady working there owns it but she has no respect for elderly.

Bad service. Bad Vibes. Bad people. Bad place to spend money. I'm not surprised to read other reviews that reflect my family's bad experience. I pity the lady who took our order; it must be difficult to go through life with such a poor attitude as hers. I hope she finds joy in life and turns it around. But that's not your cross to bear, just drive a little further down the way and go to Pete's.

Had to give this a one star…. Don’t go here. They’ll try to add on little extra fees arbitrarily and up charge you for certain items. Then the older lady working there tried to act like it didn’t happen. I ordered an egg and cheese croissant sandwich with avocado and tomato with a small bottle of water and it came out to $16.75… there was no price list or anything indicating how much the bottle of water was but according to her math that would be about $5.50 for the water so….

When I come in. The owner always greets me with a smile and says good morning in a friendly tone. The iced tea's are really good .

I asked for a bag of light roast coffee beans... it was as dark as could be. Terrible mislabeling and a waste of money. Either the lady behind the counter doesn't understand the difference between light, medium and dark roasts, or she was just being an unethical salesperson. Really annoyed at this.