Jack's Hamburgers - Santa Cruz

Wheelchair accessibility: Yes it has wheelchair accesbilty.

The food is delicious. Just wish the cooks were paying attention a little better to the food orders. This is the third time either myself or my boyfriend had ordered a burger (without mayo) and it came with mayo on both sides of the bun. This time we asked for mango salsa included and it wasn't included at all. The guy taking the order was great and so I don't think this was his fault at all because he verbally confirmed the order at the register. Still worth going back but I think if you have any small changes you should check the food.

Great classic burgers at reasonable prices. Downtown atmosphere, a little on the wild side.

Best hamburgers in Santa Cruz. Bad day? jacks. Birthday? jacks. Haven’t eaten since last night? jacks. Study break? jacks. See the backwards bike guy eating a burger while riding? jacks.

Ordered a Beyond burger w/ side of avocado. Burger was alright but the service was disappointing. I tipped $3 for a $10 burger which isn't a ton but for a single mom treating herself on a Friday it was all I could afford.Family of 4 came in BEHIND me and all of them ordered burgers w/ fries and drinks.I waited 20 minutes and watched the people in front of me and the family that was BEHIND me get served all of their food and drinks before the cashier even noticed I hadn't been served and then said something to his cooks. At this point I would be left with only 10 minutes to try and scarf down my lunch before returning to work.Burger was brought out a couple minutes later w/ out avocado and wrapped to go when I ordered it for eat in. Avocado was brought out later.I was never offered an apology or anything. I'm hoping management can make things right for me somehow but at the very least that this highlights that my experience today was not enjoyable at all.