Gourmet Burger - Santa Ana

Ordered food, chicken strips and onion rings, sat outside at a table and waited for 40 minutes for food, I walk in and ask what happened with my order and he just points to a bag of cold food. Didn?t even make the onion rings gave me an order of fries, I guess the employees were too busy arguing with each other about a lettuce wrap. Food was originally burnt then they left it to get cold. They brought out another order of fries as an apology. I appreciate it, but i wasted my entire lunch at work for nothing. Pro tip, screw this place

Earlier I came here all the time about 4 years ago, because the owner was really nice and the staff was friendly, they made food good in contrast now, because the owner sold the restaurant to someone else that the new owner is very rude. He once made my burgers without washing his hands after taking his nose. Also the new staff has become very rude because I had found pink in the meat of the burger and the bungalow had mold stains. Personally, I would recommend not go here because there is nothing good about it in fact is only rough and bad. For those who wonder why online it looks good is because the pictures of the old owner who knew how to make burgers and everything well. Now it's completely empty when it was packed with the old owner. Don't you think you're not here? Just go to Yo-Yo Burgers in Anaheim.

This was our first food stop on our drive from LA to San Diego. In addition to our Halal dietary preference, it was difficult to find restaurants that offered dine in options, due to the pandemic. Meeting our strict Halal restaurant criteria of a halal menu and not serving alcohol, we decided to give this spot a go. The interior was spacious, with outside seating accessible through the restaurant. The employees were friendly, but they could use some more training on their cash register/ordering software. He had to call the manager a few times when customizing our order. We ordered the Spicy Burger and the Straw Onion Burger, both with cheese fries. There?s an option to make any burger a double for an additional $2, so why not. Unfortunately, there was nothing gourmet about the burgers. The patties were undercooked, and pretty dry. They were nothing like the reviews or pictures we expected. The spicy burger had jalapeños, while the straw onion burger had onion rings. There was barely any cheese in the burger or on the cheese fries. I liked the Sultan Black Seed drink in the fridge. I tried the Dates flavor, and while I expected it to be bitter like black seed, it was fruity. While the food could use some improvements, the employees and manager were friendly. I did see an employee in the back not handling the lettuce sanitarily (no gloves). They may want to properly train the employees in sanitary food handling, especially during the pandemic. Also, please update the glitchy ordering software, and train the employees on it.

The Swiss mush burger was good and juicy, good burger and fries where nice and hot and crispy. Service was quick and friendly.

The burger was quite decent for half a place, recommended, grilled the old burger mustard and with grilled onions and extra thousand island. Fries were crispy and fluffy inside. Place is open until 2:00 and could use a facial lift, but the food is pretty good. Will definitely be back.