Spin San Francisco

Incredibly poor service, servers are clueless. There was no host and things were very disorganised, there appeared to be plenty of servers on the floor but nobody came to serve us. Half the groups order came before the others, and we were extremely disappointed with the food. I thought this was really unfortunate as the space has potential but the management is ABISMAL.

We hosted an event here for our clients. The staff was friendly and great all around. Marylou, Angeline, Josh were outstanding to name a few. Thank you, Beth for everything. It was a great success!

This is going to be a long one. I came here with a group of 4 about three weeks ago. We wanted to eat before we played some table tennis, so we were shown to the main area, and then left to find our own table. We were not approached by any member of staff for about 10 minutes (even though there were about 10 walking around looking like they were doing nothing) when we called someone over. The barman proceeded to be our server for the rest of the night, with not a single other person coming to speak to us. We could see how busy he was behind the bar, but he was also serving our table. We felt completely ignored and it was the worst service I have ever experienced. We didn 't play table tennis in the end because we had no interest in staying any longer than we had to. We decided to call the manager at the end just to let her know how abismal the experience had been, so they could do better next time. My boyfriend explained the situation, she said nothing, left and told us to wait. She came back about 5 minutes later with our server/barman and made him apologise to us. I was appalled by this response, as this poor barman was the only person who paid any attention to us whatsoever, and he did his best despite being busy with his actual job. We explained that he was not the problem, it was everything else. She didn 't even apologise or really listen to what we had to say, she just handed us some vouchers for free table tennis for next time. This reaction was so far from what the point of our complaining was. I was truly shocked by her lack of professionalism and accountability for what had occured. And blaming the poor boy, I was horrified!! Very disappointing as the interior of the place is cool and has potential. I will never come back here. And side note, the food was pretty bad, my pizza looked like it came straight of of the freezer.

Would Recommend.A corporate only kind of place with a great concept food, drinks and pong. What a great combo!Atmosphere is good food is mid. Drinks are mixed well and its all on the company anyway ; Service on drinks is fast they have a dedicated server ordering on a device.I don't think I would host here personally though.Follow me on IG : @trebzheng

Great place to spend time- play table tennis and sip on good drinks. we got the nachos to snack on as we played games for the hour we booked the table. if you drink, get the saturn, it's frozen like a slushie and tastes fantastic.